RETURNS AND REFUND POLICY
In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 48 hours of receipt of your order, and return the relevant Products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.
To return your product, you should mail your product to: WAREHOUSE
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.
Please note that we may not be able to exchange your product with the exact item(s) you purchased with us. Some of our products are exclusive to our online store, or are available for a limited time only. We also cannot guarantee that your exact product(s) or shade(s) will be available in-store for exchange.
All payments made to us in the form of a pre-paid credit card or debit card will be refunded to your payment card.
Thank you for shopping at O.K. Beauty KSA. For further enquiries, please email us at firstname.lastname@example.org, or call our contact center on tel:+(966) 55 002 3343